Returns - The Soapery

Please note: Due to the personal nature of our products, we cannot accept returns on any orders unless the item is defective.


The flat rate for shipping for eligible products to any Australian address is $9.95
Please note:  The exception is Mezzie + Frank paint, which is available via local pick up – Canberra only.


Workshops need to be paid in full at the time of booking. If circumstances arise and you are no longer able to attend the following will apply:
Two (2) weeks or longer from workshop date – full refund or transfer to another workshop date.
Less than one (1) week from workshop – forfeit of fee or you can find a replacement participant for your workshop place. A $20 administration fee will apply in this situation.
Wattlebird Canberra reserves the right to cancel a workshop if the minimum booking is not achieved. Full refunds will be given or a replacement workshop will be offered to the same value. At least one week notice will be given before the scheduled date of the workshop if cancellation is necessary.